HOMEOWNER
PORTAL LOGIN
Use the link below to log in to your association’s Homeowner Portal.
DOWNLOAD THE APPFOLIO HOMEOWNER PORTAL APP FOR ACCESS ANYWHERE
How to view your payments online.
Follow the instructions below to view your HOA payment history.
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Click on the “Payments” tab on the left-hand navigation pane.
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On the payments screen, click the “View full account ledger” button.
If you have any questions about your payments or charges, please reach out and one of our team members will assist you.
Homeowner portal help questions.
Use the information below to help answer any questions you may have about the homeowner Portal. Feel free to reach out to the Brightstar Management team for any additional help.
HOW TO ACCESS PORTAL/SIGN IN
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You'll receive an Online Portal Activation email or text message from your property management company. Click Activate Now in the email or tap the link in the text message to establish a strong password to activate your portal.
You can also self-sign up for the Online Portal at https://brightstarmanagementgroup.appfolio.com/connect/users/sign_in. Click Request access to the portal and input your information.
Bookmark, create a shortcut icon for the login page or download the mobile app so it is easy to return at any time.
You will receive a confirmation email once your portal is activated.
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Download the Mobile app to stay logged in to your Online Portal. Make payments, submit maintenance requests and review important documents 24/7.
Download the iOS app from the App Store®
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Download the Android app from Google Play
Android, Google Play, and the Google Play logo are trademarks of Google Inc.
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Use the link at the top of this page to access your online Portal login screen.
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Our recommended browsers are Safari 12 and greater or the latest versions of Google Chrome or Mozilla Firefox. As of January 2016, Microsoft stopped providing updates to Internet Explorer. As a result, it is no longer capable of supporting the Online Portal.
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1. Navigate to the Online Portal login page and click Forgot your password?
2. Enter your email address associated with your Online Portal.
3. An email with instructions to reset your password will be sent. Emails will only be sent if there is an active existing account. If the email is not in your inbox, please be sure to check spam for @appfolio.com emails.
4. Check your email and click the Reset Password button.
5. You will be directed back to the Online Portal login page. Now, enter a new password.
APPFOLIO PAYMENTS
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AppFolio no longer supprts payments through their online platform. If you would like to make your HOA payment, please visit our payments page for the various payment options at https://brightstarhoa.com/payments.
HOW TO EDIT ACCOUNT DETAILS
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Click the Account Profile tab to view or update the following information:
Email Address - Change the email address you use to log in to the Online Portal.
Phone Number - Change the phone number your property manager has on file to contact you.
Address - Update the mailing address your property manager has on file.
Choose Your Language - Change the default language of your Online Portal to Spanish.
Contact Preferences - Set up payment reminder emails to be sent to you 2 days before the 1st of every month.
Saved Payment Methods - Delete a saved bank account or credit card.
Password - Reset your Online Portal login password.
Signature - Edit the electronic signature and initials used when signing lease documents online.
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Please contact your property manager and ask them to delete the login information associated with your account.
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You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.
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If you are on the board of directors, you can update your electronic signature for invoice approvals electronically in the Account Profile tab of your Online Portal.
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If you live in a community association, you can log your consent to receive electronic delivery of association documents and notices in the Account Profile tab of your online portal.
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Tenants and homeowners can now set their language settings from the Online Portal login and activation screens on the web. A new link on the login screen allows users to specify whether they prefer Spanish or English instantly translating the language in their view. Upon login, their language is set in their Account Profile. Once the language is set, the next time the user navigates to the login page on their device or browser, the language will reflect their preferred setting provided they have not cleared their cookies.
MAINTENANCE REQUESTS
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Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this tab, contact your property manager as this feature may not be enabled for their account.
From the Home or Maintenance tab, click Request Maintenance.
Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), give the property manager permission to enter with their key, then click Submit Request.
If you would like a copy of this request for your records, please contact your property manager.
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Check the progress of your request in the Maintenance tab. The status will update from received, to scheduled, to completed.
There is no limit to how many maintenance requests you can submit or see in your Online Portal. If you feel there are some missing, please contact your property manager as it's related to something they've done on their end.
SHARED DOCUMENTS & EVENTS
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Access secure documents shared by your association manager on the Shared Documents page of the Online Portal.
Active Board Members can also access live reporting data on this page.
You will receive an email notification when a new document or board packet has been shared with you.
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You can easily view upcoming calendar events using the Upcoming Events block on the Online Portal’s homepage. Event entries display the dates and times of events, and clicking on an event entry will bring you to the Calendar tab and open up your selected event’s Event Details.
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You can access the association calendar by clicking on the Calendar tab in your Online Portal. The association calendar displays association meetings and events and can be filtered by Event Type. The Calendar can also be toggled to display events by Month, Week, or Day depending on your needs.
The association calendar is Read Only, so you cannot create events.
VIEW ANOTHER UNIT
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Only your property manager is capable of combining your Online Portals, so please contact them directly to make this request. Your Online Portals must be managed by the same company in order to combine them.
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If you own multiple units, you can manage all of those units in a single Online Portal. You must receive a separate activation link for each unit.
To view information or make payments for another unit, click View Another Unit, then click the button for the unit you wish to view.
ARCHITECTUAL REVIEWS
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Click the Compliance tab, then click Submit New Review.
Add a description of the project and add any supporting documents or photos then click Submit Request.
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Navigate to the Compliance tab to view your previous submissions and check the status of those submissions. You can also see when a review's status was last updated.
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Chat with your association manager on the status of your architectural review. Navigate to the Compliance tab then select a previously submitted request. Use the message thread to send messages. You’ll be notified via email of any responses where you can log back into your portal to review and respond.
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Navigate to the Compliance tab to view your open architectural reviews. Select your open request and click Add Attachment to add any requested files. Once you’re done, select Submit Attachment.
ASSOCIATION BOARD APPROVALS
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Navigate to the Account Profile tab.
Add your signature in the Signature On File block and click Save.
Note: This section works on mobile and it is recommended that you sign with a stylus.
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Click on the Approvals tab to view open association approvals. Architectural Requests are labeled with a teal Architectural Review tag.
Click See More Details to see additional project information, view attachments, communicate with Community Association Management and other board members using the Message Thread, and vote on the approval.
