PAYMENT
METHODS
VIEW YOUR
HOMEOWNER LEDGERS
Easily Access Your HOA Balances and Payment History
Brightstar Management Group provides homeowners with secure access to their financial information through the AppFolio homeowner portal. Stay informed and up-to-date on your account with detailed insights into your HOA balances, payments, and charges.
How to View Your Ledger:
Log into the AppFolio Portal:
Access your homeowner account by logging into the AppFolio Portal with your secure credentials.Navigate to Your Ledger:
Once logged in, click on the "Payments Tab" and then “View Ledger History” to view your HOA balance and payment history.Track Your Payments:
Review past payments, current charges, and any outstanding balances at a glance.Download Statements:
Easily download or print your account statements for personal records or tax purposes.
PAYMENT METHODS
BANK BILL PAY
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Use your free Bill Pay service with your own banking institution.
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Set up your recurring HOA Dues payments through your bank to mail a check for your monthly, quarterly, or annual dues payments.
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If you currently have another form of recurring payment set up through another service provider, please make sure to cancel the recurring payment so you are not double charged.
All you need to set up Bill Pay with your bank is a copy of your HOA statement. Your bank will need to include the following information to process your recurring HOA dues, which can be found on your statement.
Name of Your Homeowners Association to make the check payable to.
Our PO Box: PO Box 173638, Denver, CO 80217-3638
Your Account Number with Brightstar: 4-7 digit, located in the bottom, tear off portion of your statement.
Your recurring payment amount and payment date.
Payments from your bank’s Bill Pay service must be in the form of a physical check.
We cannot accept ACH through this payment method because your Brightstar Account Numberis needed to link your payment to your homeowner account.
Checks must be made payable to” Your Homeowners Association”, not Brightstar Management Group.
Please make sure to review your Homeowners Association’s Late Fee Policy, checks take several days to arrive through the mail and process. Set your payment date accordingly to not go past your Association’s Late Fee Date.
If you need to make adjustments to your payments, please reach out to your bank to adjust your payment amount or payment date.
WHERE TO FIND YOUR ACCOUNT NUMBER:
APPFOLIO PORTAL PAYMENTS
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ACH ($2.49 Fee Per Transaction)
eCheck ($2.49 Fee Per Transaction)
Debit Cards (% Depending on Bank)
Credit Cards (% Depending on Provider)
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AutoPay or One-Time Payments
Instantaneous Payments
Monthly payment reminders.
ACH($2.49 Fee Per Transaction)
eCheck($2.49 Fee Per Transaction)
Debit Cards(% Depending on Bank)
Credit Cards(% Depending on Provider)
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AppFolio payments are accessed through your Homeowners Portal located here: https://brightstarmanagementgroup.appfolio.com/connect/users/sign_in
AppFolio payments are the only form of payments that are instant.
AppFolio accepts Credit Cards, Debit Cards, ACH & eCheck. Please reference the section above for the processing fees for each payment type.
You can make One-Time payments or Recurring payments.
PAY BY CHECK
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Mail a check made out to your Homeowners Association with your 4-7 digit account number in the memo line to PO Box 173638, Denver, CO 80217-3638.
Your HOA's name and account number can be found at the bottom of your monthly HOA Statement.
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Mail a check to our PO Box address or drop off a check at our office.
Click the FAQ's section below for detailed instructions.
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Please reference the check sample below for how to make out your check for your HOA Dues.
INCLUDE THE FOLLOWING INFORMATION ON YOUR CHECK:
Name of “Your Homeowners Association” (Not Brightstar Management Group).
Payment Amount.
Your Signature.
Your Brightstar Account Number (Found on your HOA Statement).
Payments can be mailed to YOUR ASSOCIATION’S NAME, PO BOX 173638, Denver, CO 80217-3638
Payments can also be dropped off at the Brightstar Office located at 9351 Grant Street, #500, Thornton, CO 80229
OFFICE HOURS
Monday - Friday: 8:00am - 5:00pm
Friday: 8:00am - 1:00pm
Saturday - Sunday: Closed
Take a look at our payment options.
Watch the video for more information on how to pay your HOA dues
PAYMENT FAQ’s
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If you currently have another form of recurring payment set up through another service provider, please make sure to cancel the recurring payment so you are not double charged.
All you need to set up Bill Pay with your bank is a copy of your HOA statement. Your bank will need to include the following information to process your recurring HOA dues, which can be found on your statement.
Name of Your Homeowners Association to make the check payable to.
Our PO Box: PO Box 173638, Denver, CO 80217-3638
Your Account Number with Brightstar: 4-7 digit, located in the bottom, tear off portion of your statement.
Your recurring payment amount and payment date.
Payments from your bank’s Bill Pay service must be in the form of a physical check.
We cannot accept ACH through this payment method because your Brightstar Account Number is needed to link your payment to your homeowner account.
Checks must be made payable to” Your Homeowners Association”, not Brightstar Management Group.
Please make sure to review your Homeowners Association’s Late Fee Policy, checks take several days to arrive through the mail and process. Set your payment date accordingly to not go past your Association’s Late Fee Date.
If you need to make adjustments to your payments, please reach out to your bank to adjust your payment amount or payment date.
WHERE TO FIND YOUR ACCOUNT NUMBER:
-
AppFolio payments are accessed through your Homeowners Portal located here: https://brightstarmanagementgroup.appfolio.com/connect/users/sign_in
AppFolio payments are the only form of payments that are instant.
AppFolio accepts Credit Cards, Debit Cards, ACH & eCheck. Please reference the section above for the processing fees for each payment type.
You can make One-Time payments or Recurring payments.
-
Please reference the check sample below for how to make out your check for your HOA Dues.
INCLUDE THE FOLLOWING INFORMATION ON YOUR CHECK:
Name of “Your Homeowners Association” (Not Brightstar Management Group).
Payment Amount.
Your Signature.
Your Brightstar Account Number (Found on your HOA Statement).
Payments can be mailed to YOUR ASSOCIATION’S NAME, PO BOX 173638, Denver, CO 80217-3638
Payments can also be dropped off at the Brightstar Office located at 9351 Grant Street, #500, Thornton, CO 80229
OFFICE HOURS
Monday - Friday: 8:00am - 5:00pm
Friday: 8:00am - 1:00pm
Saturday - Sunday: Closed
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What to Do if Your HOA Payment is Late
Staying on top of HOA payments is essential for maintaining a well-functioning community. If your payment is late, here’s what you need to know:
Late Fees: Any applicable late fees will appear on your ledger in the AppFolio portal.
Contact Us for Assistance: If you’re unable to make a payment, reach out to our team to discuss available options.
Set Up Automatic Payments: Avoid future late fees by enrolling in recurring payments through the portal.
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You can log into the AppFolio portal to confirm payment status and view your transaction history in real-time.
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Yes, your payment history and ledger details are available in the portal under the "Payments" tab.
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Click on the "Forgot Password" link in the AppFolio portal or contact our support team for help resetting your login credentials.
Contact Brightstar for Payment Support.
Have Questions? We’re Here to Help.
Our team is committed to making HOA payments simple and stress-free. If you need assistance with your account or the payment process, contact Brightstar Management Group today.
Phone: (303) 952-4004
Email: hello@brightstarcolorado.com
Stay in control of your HOA account with Brightstar’s secure payment services and AppFolio’s powerful homeowner portal.