ClickPay Online Payments.
Pay your dues online through ClickPay.
Follow the link below to set up one-time or recurring payments through ClickPay. ClickPay will be replacing AppFolio payments as the preferred way to pay online.
Please Note: Payments can take 3-5 days to post to your account.
ClickPay Transaction Fees.
The fees for this service are as follows:
eCheck/ACH: $1.99 per transaction
Debit Card: 3.5% of transaction
VISA: $3.50 per transaction
Credit Card: 3.5% of transaction
Help with ClickPay setup?
For any technical assistance with setting up your ClickPay payments, feel free to reach out to ClickPay.
View your current amount due.
To view your current balance, you’ll need to login to your AppFolio portal. Once logged into the homeowner portal, you’ll do the following:
Click the “Payments” tab.
On the Payments page, click the “View Account Ledger” button.
Statements with your current balance and dues are sent every month to your email on file with Brightstar.
Finding Your Address.
When you’re on the Lookup Unit page, add your building number and zip code, then click “Search”.
It will populate the main building address below the search boxes, where you will click “Select” next to your building address.
Please Note: Only type your building number. Do not type your full street address.
Bank Bill Pay.
Pay your dues through your own bank.
Set up your recurring HOA Dues payments through your bank to mail a check for your monthly, quarterly, or annual dues payments.
Make your Bill Pay out to the following:
Your Association’s Name
PO Box 173638
Denver, CO 80217-3638
Memo Line: Your Brightstar Account #
Find your account #.
Your Brightstar account number is located on your HOA statement.
Bank Bill Pay FAQ’s.
Additional information for setting up Bill Pay through your bank.
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All you need to set up Bill Pay with your bank is a copy of your HOA statement. Your bank will need to include the following information to process your recurring HOA dues, which can be found on your statement.
Name of Your Homeowners Association to make the check payable to.
Our PO Box: PO Box 173638, Denver, CO 80217-3638
Your Account Number with Brightstar: 4-7 digit, located in the bottom, tear off portion of your statement.
Your recurring payment amount and payment date.
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Checks must be made payable to” Your Homeowners Association”, not Brightstar Management Group.
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Payments from your bank’s Bill Pay service must be in the form of a physical check.
We cannot accept ACH through this payment method because your Brightstar Account Number is needed to link your payment to your homeowner account.
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Please make sure to review your Homeowners Association’s Late Fee Policy, checks take several days to arrive through the mail and process. Set your payment date accordingly to not go past your Association’s Late Fee Date.
Pay by check.
Pay your dues with a check.
Mail a check to our PO Box address with the information below.
Make your check out to the following:
Your Association’s Name
PO Box 173638
Denver, CO 80217-3638
Memo Line: Your Brightstar Account #
Find your account #.
Your Brightstar account number is located on your HOA statement.
Write your check.
Please reference the check sample below for how to make out your check for your HOA Dues.
View your homeowner payment history.
Easily Access Your HOA Balances and Payment History
Brightstar Management Group provides homeowners with secure access to their financial information through the AppFolio homeowner portal. Stay informed and up-to-date on your account with detailed insights into your HOA balances, payments, and charges.
How to find your account number.
Your HOA Statement contains your Account Number.
Brightstar sends your HOA statements through email each month, quarter, or year, depending on your homeowners association dues. At the bottom of your statement, in the “Tear Off” section, you’ll find your unique “Account #”.
Contact Brightstar for Payment Support.
Have Questions? We’re Here to Help.
Our team is committed to making HOA payments simple and stress-free. If you need assistance with your account or the payment process, contact Brightstar Management Group today.
Phone: (303) 952-4004
Email: hello@brightstarcolorado.com
Take a look at our payment options.
Watch the video for more information on how to pay your HOA dues
Payment FAQ’s.
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If you currently have another form of recurring payment set up through another service provider, please make sure to cancel the recurring payment so you are not double charged.
All you need to set up Bill Pay with your bank is a copy of your HOA statement. Your bank will need to include the following information to process your recurring HOA dues, which can be found on your statement.
Name of Your Homeowners Association to make the check payable to.
Our PO Box: PO Box 173638, Denver, CO 80217-3638
Your Account Number with Brightstar: 4-7 digit, located in the bottom, tear off portion of your statement.
Your recurring payment amount and payment date.
Payments from your bank’s Bill Pay service must be in the form of a physical check.
We cannot accept ACH through this payment method because your Brightstar Account Number is needed to link your payment to your homeowner account.
Checks must be made payable to” Your Homeowners Association”, not Brightstar Management Group.
Please make sure to review your Homeowners Association’s Late Fee Policy, checks take several days to arrive through the mail and process. Set your payment date accordingly to not go past your Association’s Late Fee Date.
If you need to make adjustments to your payments, please reach out to your bank to adjust your payment amount or payment date.
WHERE TO FIND YOUR ACCOUNT NUMBER:
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Please reference the check sample below for how to make out your check for your HOA Dues.
INCLUDE THE FOLLOWING INFORMATION ON YOUR CHECK:
Name of “Your Homeowners Association” (Not Brightstar Management Group).
Payment Amount.
Your Signature.
Your Brightstar Account Number (Found on your HOA Statement).
Payments can be mailed to YOUR ASSOCIATION’S NAME, PO BOX 173638, Denver, CO 80217-3638
Payments can also be dropped off at the Brightstar Office located at 9351 Grant Street, #500, Thornton, CO 80229
OFFICE HOURS
Monday - Friday: 8:00am - 5:00pm
Friday: 8:00am - 1:00pm
Saturday - Sunday: Closed
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What to Do if Your HOA Payment is Late
Staying on top of HOA payments is essential for maintaining a well-functioning community. If your payment is late, here’s what you need to know:
Late Fees: Any applicable late fees will appear on your ledger in the AppFolio portal.
Contact Us for Assistance: If you’re unable to make a payment, reach out to our team to discuss available options.
Set Up Automatic Payments: Avoid future late fees by enrolling in recurring payments through the portal.
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You can log into the AppFolio portal to confirm payment status and view your transaction history in real-time.
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Yes, your payment history and ledger details are available in the portal under the "Payments" tab.
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Click on the "Forgot Password" link in the AppFolio portal or contact our support team for help resetting your login credentials.
